Privacy Policy

This Privacy Policy explains how Cleanhydronics collects and uses information when you visit cleanhydronics.us or submit information through our contact form.

Information you submit

Our contact form collects the information you choose to provide: your name, company, email address, phone number, preferred method of contact, project location and details, and any optional file uploads such as drawings or specifications. No information beyond what you enter is collected through the form itself.

Information automatically collected

If you accept analytics and advertising measurement, our providers automatically collect technical information about your visit, including:

• Pages you view and links you click.
• The website or search term that referred you to our site.
• Approximate geographic location derived from your IP address. Google Analytics uses the IP address at the time of collection to determine an approximate location and does not log or store the IP address.
• Device and browser characteristics (browser type, operating system, screen size).
• A pseudonymous identifier used to distinguish your visits without identifying you personally.

If you arrived at this site from a Google Ads advertisement, we may also receive an identifier that Google uses to attribute your visit to that advertisement for measurement purposes.

How we use information

To respond to your inquiry. Information you submit through the contact form is used to respond to your request, develop a scope review, prepare estimates, and support preconstruction planning. Project documents are reviewed only for estimating, planning, or scope-development purposes and are handled confidentially. Website inquiries do not create a contractual engagement.

To measure website performance and advertising effectiveness. Automatically collected technical information is used to understand how visitors find and use our website, and to measure the effectiveness of our Google Ads campaigns (for example, whether visitors who arrived from a specific advertisement completed the contact form or placed a phone call). We do not use this information for behavioral or interest-based advertising and do not currently build advertising audiences from it.

Service providers

Netlify. This site is hosted by Netlify, Inc. Netlify processes form submissions and delivers notification emails to our team. Netlify's privacy practices govern its handling of this data. See netlify.com/privacy.

Google. We use several Google services to operate and measure this website. Google acts as a service provider for these purposes.

• Google Tag Manager is a tag-management system that loads and manages the other Google measurement components below. Tag Manager itself does not collect personal information about you.
• Google Analytics 4 collects the automatically collected technical information described above and produces website-usage reports for our internal use. Google Analytics stores individual event and user-level data for 14 months, after which that individual-level data is deleted. Aggregated summary reports and trend data may remain available beyond that period. See Google's privacy documentation.
• Google Ads conversion measurement records when a visitor who arrived at our site from a Google Ads advertisement completes a contact form or places a qualifying phone call, so that we can measure the effectiveness of our advertising. Small identifiers are stored in cookies on your device for this purpose.
• Google Ads website call conversion measurement. When you arrive at this site from a Google Ads advertisement, the phone number displayed on the site may be a Google-provided phone number that forwards your call to our regular phone line, 919.803.7507. Google measures the call (including its duration) for advertising-effectiveness reporting. Visitors who did not arrive from a Google Ads advertisement see our standard phone number and their calls are not measured through this service.

Cookies

When you accept analytics and advertising measurement, this website uses cookies in the following categories:

• Analytics cookies. Set by Google Analytics 4 to distinguish visitors and sessions. Common names include _ga and _ga_[identifier].
• Advertising and conversion-measurement cookies. Set by Google Ads to attribute completed inquiries and qualifying phone calls to prior advertising clicks. Common names include _gcl_au.

A small amount of first-party browser storage is used to remember your consent choice.

Your choice: Accept or Reject tracking

When you first visit the site, a banner asks whether you accept analytics and advertising measurement. If you accept, the Google services above load and the cookies described above are set. If you reject, the Google services do not load and those cookies are not set. Your choice is remembered on your device. To change your choice later, clear your browser's site data for cleanhydronics.us or contact us at service@cleanhydronics.us.

Data retention

• Contact form submissions are retained as business records for as long as reasonably necessary for estimating, scope development, project execution, and related business purposes.
• Google Analytics user- and event-level data is retained for 14 months, after which that individual-level data is deleted. Aggregated reports may remain available beyond that period.
• Google Ads conversion data is retained by Google per Google's applicable terms.

Security

We take reasonable precautions to protect submitted information. No method of transmission over the internet is fully secure, and we cannot provide an absolute guarantee of security.

Confidential project information

Please do not upload controlled, classified, export-restricted, or otherwise prohibited information. Project documents submitted through this site are reviewed only for estimating and scope-development purposes and are not shared with third parties except as required to respond to your inquiry.

Third-party links

This site may link to external websites. We are not responsible for the privacy practices or content of those sites.

Your privacy choices and contact

To ask about the information we hold about you, request access to it, request correction, or request deletion, contact us at service@cleanhydronics.us or 919.803.7507.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when it was most recently revised.